Refund policy

Last Updated: July 2026

At Multy Mart, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return & Exchange

We accept returns or exchanges only if the product is damaged, defective, or the wrong item has been delivered. Customers must contact us within 3 days of receiving the order.

The product must be unused and returned in its original condition and packaging. Products that have been used, damaged by the customer, or returned without original packaging may not be eligible for return or exchange.

2. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us immediately and provide clear photos or a video of the product and packaging. After verification, we may offer a replacement or another suitable solution.

3. Refund Policy

If your return is approved and a refund is applicable, the refund will be processed according to the payment method used for the order. Refund processing time may vary depending on the payment provider or bank.

4. Advance Payment Orders

If an order requires advance payment, the payment must be completed before the order is processed or shipped. If the customer cancels the order after processing or shipping has started, the advance payment may be non-refundable.

5. Fake or False Orders

We take fraudulent and fake orders seriously. If an order is found to contain false information, an incorrect phone number, fake address, or any indication of fraudulent activity, we reserve the right to cancel the order without prior notice.

Customers who repeatedly place fake or refused orders may be restricted from placing future orders.

6. Cash on Delivery (COD)

For COD orders, customers are requested to place an order only if they genuinely intend to receive it. Please ensure that your name, phone number, and delivery address are correct before confirming your order.

7. Non-Returnable Situations

Returns may not be accepted in the following cases:

  • The product has been used or damaged by the customer.
  • The product is returned without its original packaging.
  • The customer changes their mind after receiving the correct product.
  • The product was damaged due to misuse or improper handling.
  • The customer provided incorrect or incomplete delivery information.

8. Contact Us

For any return or refund-related questions, please contact us through our Contact Us page with your order details. Our team will review your request and guide you through the process.

Thank you for shopping with Multy Mart — Smart Choices, Better Life.